BOOKING / PAYMENT FAQS

HOW FAR IN ADVANCE SHOULD WE MAKE THE BOOKING?

We accept up to 12 months of advanced booking. Our artists’ dates are reserved on a “first-to-confirm” basis.

WHAT IS THE CONFIRMATION PROCESS LIKE?

1. Upon confirming your preferred artist is available for your date, we will issue an invoice with the details of the services required.

2. Once you receive the invoice, a deposit of 50% of the package amount is required. We will tentatively hold the booking for 3 calendar days for you to process the payment. A final payment for the balance of 50% will be collected prior to your actual wedding or event day.

3. An official receipt will be sent to you when the deposit is made. It is only upon receipt of the email receipt that your booking is considered confirmed.

4. Your artist will contact you again 6 to 8 weeks prior to your event for your consultation or trial session with us.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

We accept payment via Internet Banking or PAYNOW.

ARE THERE ANY HIDDEN OR ADD-ON CHARGES I NEED TO KNOW?

All our service inclusions are provided as per your chosen package. The only surcharges you might incur are the “Early Morning Surcharge”, “Location Surcharge” or "Public Holiday Surcharge" should they be applicable.

WHAT IS THE CANCELLATION POLICY?

The deposit is non-refundable and non-transferrable. It is paid in consideration of the inability of our artist to accept other bookings for your date/timing.